Q. Why do you send pickup notices so early?

My hold isn't in the holds pickup room when I come to get it after getting my pickup notice. What gives?


Answer

We will be called, emailed, or sent a letter when their item is ready for pickup. You choose your notification method when placing the hold request.The pickup notice you get when a request is ready is triggered when it's returned and checked in. We do our best to get it to the Holds Pickup Room quickly, but sometimes the title is returned to a bookmobile and it takes a little bit longer to get to the holds room.

We recommend waiting at least a day after getting a pickup notice.

  • Last Updated Jul 13, 2018
  • Views 0
  • Answered By Shannon Eddings

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